If Ergon has left a defect sticker OR form at your property — or worse, disconnected your power — you'll need a licensed electrician to fix the issue and give the all-clear before things can get back to normal. Barcam Electrical handles supply authority defect repairs across the Mackay region, and we'll get you sorted as quickly as we safely can.
When you might need us
Ergon has left a defect sticker or form in your switchboard, meter or pole
You've received a written defect notice from Ergon
Your power has been disconnected because of an unsafe electrical installation
A tree, storm or accident has damaged the service line coming into your property
Your service mains, meter box or consumer mains are visibly damaged or unsafe
You've been told the issue needs to be fixed before Ergon will reconnect
What We Do
We inspect the defect, work out what's causing it, carry out the repair to current standards, and issue the Electrical Safety Certificate that Ergon needs before your power can be turned back on.
Common defects we repair include:
Damaged or deteriorated customer mains
Unsafe or non-compliant switchboards and meter boxes
Damaged, leaning or deteriorated property poles and rasier brackets
Faulty or missing earthing
Consumer mains that are undersized, damaged or unsafe
Missing safety switches where they're required
We know a defect notice is stressful, especially if the power is already off. Call us first thing and we'll do our best to fit you in the same day.
FAQ
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A defect notice may result in the stand disconnection of your power to your property or a time frame to which you need to rectify the issue from the defect notice. Failure to rectify the defect within the timeframe will result in disconnection of the power to the premises.
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All defect notices should be dealt with in an urgent matter to ensure disconnection to the property is avoided or minimised.
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You need a licensed electrical contractor to carry out the repair and issue the Electrical Safety Certificate. Barcam Electrical is fully licensed (Electrical Contractor Licence 66978) and a Master Electricians Australia Gold Member — so yes, we're the right team for the job.
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Ergon may charge a reconnection fee once the repair is complete and the certificate has been issued. That's separate from our repair invoice and is between you and Ergon.
Get help now
If you've got a defect sticker or notice, don't wait. Give us a call and we'll get straight onto it.
